If you want to turn one-off sales into repeat business, you’ve come to the right place. Because today, too many printing service businesses rely on word-of-mouth, random networking or hoping someone finds them online. Instead, your most valuable leads are customers you’ve served in the past.

Most print shops are leaving money on the table. For example, a new business owner comes in needing business cards. You get the order, print it fast and maybe even throw in a handshake. Job done, right? Not even close.

Most people don’t wake up thinking about printing. But every business needs it. From flyers and business cards to signage, packaging and branded materials, the demand for printing might be at an all-time high. But the market has also gotten more competitive with brands flooding the market. The question becomes:

Running a thriving print shop isn’t just about having the best equipment or offering low prices. It’s about staying visible, relevant and persuasive in a noisy marketplace. The challenge? Big-box competitors and online print options are everywhere. They’ve got large budgets, automated systems and thousands of SKUs. But you’ve got something better: personalized service, local loyalty and the ability to move fast.

Competing with giant online printers like VistaPrint can feel like bringing a pen knife to a laser fight. They’ve got the budget, speed and scale. But here’s what they don’t have: a personal touch, a real understanding of your local customers and the ability to pivot fast to serve client needs.